Refund & Cancellation Policy
Last Updated: February 21, 2026
At LixNext AI Technologies Private Limited, we are committed to delivering high-performance AI software and SaaS solutions. This policy outlines the conditions under which cancellations and refunds are processed for our digital products and services.
1. SaaS Subscription Refunds
We offer a 7-day satisfaction guarantee for our standard SaaS subscription plans. If our AI tools do not meet your requirements, you are eligible for a full refund of your first billing cycle if the request is made within 7 days of the initial purchase.
Refunds usually take 5-7 business days to reflect in your original payment method after approval.
2. Subscription Cancellations
You may cancel your subscription at any time through your account settings or via our support portal.
- Access Period: Upon cancellation, you will retain access to premium features until the end of your current paid billing period.
- Automatic Renewals: To avoid being charged for the next cycle, please cancel at least 24 hours before your renewal date.
3. Custom Development & Enterprise Solutions
In accordance with our MOA regarding technical consultancy and custom software development:
- One-time Setup/Onboarding Fees are non-refundable once the process has begun.
- Fees for Custom AI Training or bespoke software integrations are non-refundable due to the resource-intensive nature of the work.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Renewal payments where the user failed to cancel before the billing date.
- Accounts that have violated our Terms of Service.
- Partial usage of a billing month after the 7-day initial guarantee period.
5. How to Initiate a Request
To request a cancellation or refund, please reach out to our billing department with your Transaction ID:
6. Jurisdiction
This policy is governed by the laws of India. Any disputes regarding payments and refunds are subject to the exclusive jurisdiction of the courts in Gujarat, India.